(2:02) Coaching Turns A Raise Request Into Yes “We had someone come to us, and they really believed that they were entitled to get a pay increase. We coached them around having a conversation, building up a document that supported what they were doing and how they were shaping some of the projects. So, they were able to share why they believed they were entitled to an increase, received it, and came back saying, “It wasn't as hard as I thought.”