Dr. Scott Leuchter - "HR Science: A CPO’s Empowerment Tool for Advocacy & Growth"

Dr. Scott Leuchter, Chief People Officer at Empower Pharmacy, highlights the science behind HR and how it is pivotal in driving business growth by focusing on employee experience. He connects employee satisfaction to critical business outcomes such as performance, retention, and productivity, identifying 18 core elements that significantly impact these areas. By using a research-driven methodology, Dr. Scott helps businesses cultivate strong cultures and retain top talent. He emphasizes that prioritizing employee needs transforms HR into a strategic lever for fostering customer loyalty and ensuring long-term success.