Kasey Hadjis - "MSP Services: Explained"
Kasey Hadjis is the president of Eastridge Workforce Management and has over 24 years of experience with the company. During the initial two decades, Kasey dedicated efforts to virtually all staffing aspects of the business, acquiring experience across divisions as a recruiter, manager, and client collaborator. Her comprehensive background provides a unique insight into recruitment and retention challenges. Notably, four years ago, Kasey transitioned to the MSP side of the organization, leveraging invaluable insights gained from prior roles.
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Understanding Staffing MSPs An interview with Kasey Hadjis President of Eastridge Workforce Management
A Better Way to Manage Your Workforce As companies increasingly leverage an extended workforce, they face challenges ranging from tracking usage, spend and compliance to enforcing safety and labor regulations across departments and geographies. A contingent labor Managed Service Program (MSP) can solve many of these issues. But what are the key elements of a staffing MSP? What are their benefits? What are some pitfalls to watch out for? And what considerations should you bear in mind when evaluating an MSP provider? Kasey Hadjis, President of Eastridge Workforce Management, walks you through what a staffing MSP is, how to find the right partnerships to implement an MSP, and how companies have benefited from them. 2
Table of Contents Videos What is MSP Staffing? Why are MSPs vital to staffing today? Is an MSP right for my company? What are the factors in selecting an MSP Partner? What differentiates Eastridge in the MSP market? How are MSPs Priced Case Study: Gaining Transparency Case Study: Ramping Up Quickly Case Study: Easy Implementation The most important factors in considering an MSP Resources Case Histories & Guides About Eastridge & Kasey Hadjis
What is MSP Staffing? “One of the most important things that an MSP can do is to ensure our clients are consistently receiving the top talent in their market.” Defining Staffing MSPs Understanding the landscape of a company’s contingent labor workforce is a major benefit to implementing a staffing MSP. But there are also significant risks to not gaining this level of insight. (3:07) 4
MSP Benefits ● Streamlined MSPs manage a contingent workforce, ensuring compliance and visibility. ● Quick scalability, top talent access, and aid in new location and service setups. ● Transparency, empowering companies to grasp contingent workforce dynamics and control costs. ● Risk mitigation by helping to navigate employment laws and managing co-employment and supplier relationships. ● A broad supplier network to guarantee a steady influx of top talent for companies. 5
Why are MSPs vital to staffing today? As employment laws and regulations continue Without data transparency and insight, to become more complex, companies are companies have difficulty making strategic looking to MSPs to help manage their decisions about spend, output, and risk. (1:47) workforce. (1:24) 66
Is an MSP right for my Company? “Often, companies managing contingent workforces within their organization find that it is an all-consuming job. They’re managing contracts. They’re managing onboarding, offboarding, training, and orientation. And that is a huge chunk of work for somebody.” Factors that lead to considering staffing MSP Talent acquisition and HR teams can be overwhelmed with managing and tracking contingent labor. An MSP can free those teams to work on more strategic initiatives. (2:11) 7
Key MSP Considerations ● MSPs best suit organizations spending $8M+ on contingent labor with multiple locations/suppliers or facing candidate quality issues. ● Are you looking to streamline contract management, onboarding, and offboarding, providing a single contact point for efficiency? ● Need to reallocate resources, boost productivity, and facilitate the pursuit of new projects? ● Want time savings through an MSP, allowing proactive measures and strategic focus, avoiding administrative entanglements? 8
What are key factors in selecting an MSP Partner? An MSP partnership will involves an intense Eastridge serves as an advocate for suppliers working relationship and a great deal of trust. under the philosophy that successful staffing Ensure that the team you’re working with has depends on open communications and trust. long-term viability (0:49) (0:27) 9
What differentiates Eastridge in the MSP market? “Programs can’t be one size fits all. They have to be able to flex with our customers.” Tailored programs and high-touch service Eastridge has shown remarkable longevity when it comes to program management. This allows Eastridge to build long-term partnerships with clients to build truly effective programs. (3:29) 10 10
Eastridge Differentiators ● Eastridge prioritizes service and engagement, aiming to be a true extension of the client’s business. ● The company ensures stable program management for reliable knowledge and support during scaling periods. ● Eastridge creates adaptive programs for personalized client support and aligned goals. ● Regular meetings with clients allow us to understand goals and provide the necessary support, from system integration to supporting new locations. 11
12 How are MSPs Priced? “Clients can get better service and more efficiency and often suppliers end up with more business. So an MSP can really be a win-win.” MSP Pricing An MSP goal should not be to gouge suppliers. Our goal is to get fees down to market value and ensure that suppliers gain more business more efficiently. (3:00)
MSP Pricing Structures ● MSP pricing is typically structured in two ways: supplier-funded and client-funded. ● The supplier-funded model involves a percentage of each invoice going back to the MSP, covering staff resources and vendor management systems. ● In the client-funded model, the client pays a percentage of the invoice directly to the MSP, ensuring suppliers are not impacted.. ● The pricing structure always benefits customers by ensuring fair pricing and supporting suppliers. ● Suppliers gain access to more business opportunities and don’t need to invest in sales efforts when participating in an MSP program. 13
Case Study: Gaining Transparency “Many customers simply don’t understand that they might not be using 1099 contractors in the most legally appropriate way.” How One MSP Client Gained Transparency through an Eastridge MSP (1:20) 14
Case Study: Ramping Up Quickly How One Medtech Leader Leverages MSP Efficiency to Ramp Quickly and Meet Demand (2:40) Case Study: Easy Implementation How One Pharma Company Got Up and Running Quickly with Eastridge MSP Through an Easy Implementation (1:06) 15
What are the most important factors in considering an MSP? Look for a Hands-On Approach A program’s success depends heavily on an MSP manager and an onsite and invested team. (1:34) 16
More Resources on MSP Staffing Case Study: Simplifying Workforce Case Study: Building Efficient Workforce Management with Eastridge MSP Solutions to Facilitate Growth How Eastridge MSP helped a medical device How Eastridge helped one pharmaceutical manufacturer double its contingent workforce leader build a workforce strategy to streamline while improving candidate quality, minimizing processes and create pathways to future costs, and enhancing compliance. opportunities. The Complete Guide to MSP Staffing Workforce Strategy: Eight Keys to Meeting Today's Workforce Challenges with an MSP This guide answers key questions as you In order to meet persistent workforce examine whether a staffing MSP is right for challenges, leaders need to ensure that MSP your organization. partnerships provide some key essentials. 1717
2023 Everest Group names Eastridge Managed Service Provider (MSP) a Major Contender and a Star Performer About Eastridge Established in 1972, Eastridge Workforce Solutions is an employee-owned provider of full-service talent acquisition and management solutions for companies globally. Eastridge provides a full range of solutions including professional / technical and industrial staffing. We also provide workforce management solutions such as employer of record, recruitment process outsourcing, as well as managed service provider programs. Our services are backed with Talient, a proprietary workforce technology that streamlines every step of managing your extended workforce. Eastridge proudly helps over 20,000 associates find jobs annually across the globe. In 2023, staffing industry analyst firm, Everest Group, recognized Eastridge MSP as a Major Contender and a Star Performer in its Contingent Workforce Management (CWM) / Managed Service Provider (MSP) PEAK Matrix® Assessment.
About Kasey Hadjis Kasey Hadjis is the president of Eastridge Workforce Management and has over 24 years of experience with the company. During the initial two decades, Kasey dedicated efforts to virtually all staffing aspects of the business, acquiring experience across divisions as a recruiter, manager, and client collaborator. Her comprehensive background provides a unique insight into recruitment and retention challenges. Notably, four years ago, Kasey transitioned to the MSP side of the organization, leveraging invaluable insights gained from prior roles.
