(1:45) Embracing Diversity Beyond Politics for Strategic Outcomes "The terminology around diversity has become somewhat polarizing, with people taking sides on it. I think it’s cultural. It’s not just a program or a fancy term you throw around because you think it will attract more customers or because it’s a "flavor of the month" trend. It has tobe something that threads through everything you do. I think that’s important, and it’s a time when we shouldn’t remove it from the agenda, though some places are."