Daniel Rothberg, Senior Vice President of MSP, Samantha Ruano, Director of MSP Operations, and Nancy Navarro, Director of Strategic Program Operations, discuss the implementation of streamlining contingent labor through consolidating multiple suppliers into a single, efficient solution. As leaders of Eastridge’s Master Service Provider (MSP) team, they focus on the practical steps to implement consistent, value-driven results and meet client expectations with an emphasis on effective management and compliance.
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A Guide to Service Provider (MSP) Implementation An interview with Daniel Rothberg, Senior Vice President of MSP, Samantha Ruano, Director of MSP Operations, and Nancy Navarro, Director of Strategic Program Operations. 1
A Guide to Service Provider (MSP) Implementation Daniel Rothberg, Senior Vice President of MSP, Samantha Ruano, Director of MSP Operations, and Nancy Navarro, Director of Strategic Program Operations, discuss the implementation of streamlining contingent labor through consolidating multiple suppliers into a single, efficient solution. As leaders of Eastridge’s Master Service Provider (MSP) team, they focus on the practical steps to implement consistent, value-driven results and meet client expectations with an emphasis on effective management and compliance. 2
Table of Contents Handling Speed Bumps: Flexibility and Communication Strategies (4:24) Customer Story: Streamlining Contracts and Vendor Relationships (6:10) Customer Story: Compliance and Contractor Visibility (3:12) Understanding User Experience to Avoid Adoption Pitfalls (2:48) MSP Approach: Strategic Relationships and Execution (3:31) Experience and Ownership Enhance MSP’s Client Solutions (2:24) Leading The Industry in User Satisfaction Through Strong Customer Relationships (4:08) 3
Handling Speed Bumps: Flexibility and Communication Strategies “We’re dealing with people and suppliers, so curveballs can occur occasionally. It’s crucial to maintain a partnership with the customer to address the problem, present our solution, and offer our recommendations.” 4
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Customer Story: Streamlining Contracts and Vendor Relationships “One client struggled with tracking contracts. We researched their list and identified the types of contingent workforce. Initially, there were around 100 vendors, which we narrowed down to 47, and finally reduced to just 12.” 5
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Customer Story: Compliance and Contractor Visibility “Visibility is the starting point for everything we do, not only from a legal compliance perspective but also from an overall operational aspect for our clients.” 11
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7 Understanding User Experience to Avoid Adoption Pitfalls “There are many negative outcomes from not spending time to truly understand what you’re doing or what the customer needs. However, we work very hard to minimize these unknowns.” 7
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MSP Approach: Strategic Relationships and Execution “We take an extremely thoughtful approach to the overall relationship that we have with our clients. It’s not just implementation; it’s the relationship as a whole.” 8
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Experience and Ownership Enhance MSP’s Client Solutions “We always strive to find a way to meet the customer's needs and aim to be consultative, making recommendations to address their requests as effectively as possible.” 9
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Leading The Industry in User Satisfaction Through Strong Customer Relationships “We have good relationships with suppliers to the point where they give us referrals and want to work with us. We have clients that have been with us for close to ten years and intend to stay with us for the foreseeable future.” 10
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About Eastridge Established in 1972, Eastridge Workforce Solutions is an employee-owned provider of full-service talent acquisition and management solutions for companies globally. Eastridge provides a full range of solutions including professional / technical and industrial staffing. We also provide workforce management solutions such as employer of record, recruitment process outsourcing, as well as managed service provider programs. Our services are backed with Talient, a proprietary workforce technology that streamlines every step of managing your extended workforce. Eastridge proudly helps over 20,000 associates find jobs annually across the globe. In 2023, staffing industry analyst firm, Everest Group, recognized Eastridge MSP as a Major Contender and a Star Performer in its Contingent Workforce Management (CWM) / Managed Service Provider (MSP) PEAK Matrix® Assessment.
Daniel Rothberg Daniel Rothberg, Senior Vice President of MSP at Eastridge, leads global MSP operations with a wealth of 25 years in talent solutions. In his years with Eastridge, he has expertly managed client relationships and delivered innovative solutions across diverse industry sectors. Samantha Ruano Samantha Ruano, Director of MSP Operations at Eastridge, oversees multiple MSP programs, ensuring effective operation and service delivery. She optimizes contingent labor solutions to enhance efficiency and performance across the company's diverse programs Nancy Navarro Nancy Navarro, Director of Strategic Program Operations at Eastridge Workforce Solutions, brings 14 years of experience to her role. As a certified PMP, she expertly manages VMS system implementations and coordinates customer and supplier engagements to ensure seamless program execution.
