A Guide to Service Provider (MSP) Implementation
Daniel Rothberg, Senior Vice President of MSP, Samantha Ruano, Director of MSP Operations, and Nancy Navarro, Director of Strategic Program Operations, discuss the implementation of streamlining contingent labor through consolidating multiple suppliers into a single, efficient solution. As leaders of Eastridge’s Master Service Provider (MSP) team, they focus on the practical steps to implement consistent, value-driven results and meet client expectations with an emphasis on effective management and compliance.
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A Guide to Service Provider (MSP) Implementation Daniel Rothberg Senior Vice President of MSP Samantha Ruano Director of MSP Operations Nancy Navarro Director of Strategic Program Operations 1
A Guide to Service Provider (MSP) Implementation Daniel Rothberg, SVP of MSP, Samantha Ruano, Director of MSP Operations, and Nancy Navarro, Director of Strategic Program Operations, discuss the implementation of streamlining contingent labor through consolidating multiple suppliers into a single, efficient solution. As leaders of Eastridge’s Master Service Provider (MSP) team, they focus on the practical steps to implement consistent, value-driven results and meet client expectations with an emphasis on effective management and compliance. 2
Table of Contents Handling Speed Bumps: Flexibility and Communication Strategies (4:24) Customer Story: Streamlining Contracts and Vendor Relationships (6:10) Customer Story: Compliance and Contractor Visibility (3:12) Understanding User Experience to Avoid Adoption Pitfalls (2:48) MSP Approach: Strategic Relationships and Execution (3:31) Experience and Ownership Enhance MSP’s Client Solutions (2:24) Leading The Industry in User Satisfaction Through Strong Customer Relationships (4:08) 3
Handling Speed Bumps: Flexibility and Communication Strategies
Customer Story: Streamlining Contracts and Vendor Relationships
Customer Story: Compliance and Contractor Visibility
7 Understanding User Experience to Avoid Adoption Pitfalls
MSP Approach: Strategic Relationships and Execution
Experience and Ownership Enhance MSP’s Client Solutions
Leading The Industry in User Satisfaction Through Strong Customer Relationships
About Eastridge Established in 1972, Eastridge Workforce Solutions is an employee-owned provider of full-service talent acquisition and management solutions for companies globally. Eastridge provides a full range of solutions including professional / technical and industrial staffing. We also provide workforce management solutions such as employer of record, recruitment process outsourcing, as well as managed service provider programs. Our services are backed with Talient, a proprietary workforce technology that streamlines every step of managing your extended workforce. Eastridge proudly helps over 20,000 associates find jobs annually across the globe. Staffing industry analyst firm, Everest Group, has recognized Eastridge MSP as a Major Contender and a Star Performer in its Contingent Workforce Management (CWM) / Managed Service Provider (MSP) PEAK Matrix® Assessment.
Daniel Rothberg Daniel Rothberg, Senior Vice President of MSP at Eastridge, leads global MSP operations with a wealth of 25 years in talent solutions. In his years with Eastridge, he has expertly managed client relationships and delivered innovative solutions across diverse industry sectors. Samantha Ruano Samantha Ruano, Director of MSP Operations at Eastridge, oversees multiple MSP programs, ensuring effective operation and service delivery. She optimizes contingent labor solutions to enhance efficiency and performance across the company's diverse programs Nancy Navarro Nancy Navarro, Director of Strategic Program Operations at Eastridge Workforce Solutions, brings 14 years of experience to her role. As a certified PMP, she expertly manages VMS system implementations and coordinates customer and supplier engagements to ensure seamless program execution.