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Table of Contents Handling Speed Bumps: Flexibility and Communication Strategies (4:24) Customer Story: Streamlining Contracts and Vendor Relationships (6:10) Customer Story: Compliance and Contractor Visibility (3:12) Understanding User Experience to Avoid Adoption Pitfalls (2:48) MSP Approach: Strategic Relationships and Execution (3:31) Experience and Ownership Enhance MSP’s Client Solutions (2:24) Leading The Industry in User Satisfaction Through Strong Customer Relationships (4:08) 3

A Guide to Service Provider (MSP) Implementation - Page 3 A Guide to Service Provider (MSP) Implementation Page 2 Page 4